Dental office Team and practices have long-standing relationships with their patients/clients. They need Dental receptionist/Front desk manager who must be enthusiastic, a team player, hardworking, have a great knowledge about dental insurance, billing, coding, Electronic Dental Record (EDR) or Electronic Oral Health Records (EOHR), dental procedures and enjoys clients communication. For a busy dental office, knowledge of EDR and dental software is a valuable asset. For thriving dental practices, experienced dental receptionist/Front desk manager is an essentiality, who can take over the administrative duties involved with office organization, patient scheduling and file management, who enjoys efficient clients service. The Dental receptionist/Front desk manager job includes significant amounts of multi-tasking, but an ideal candidate provides professionalism and personalized service, and complement dental practice.
Computerized Dental Office Administration and Dental Records
Use of computers in dental practices in US and Canada has become more commonplace over last few decades. With constant adoption of electronic dental records (EDRs) by dental practices, growth is continual in clinical computing and use of EDRs by dental practitioners. A dental record as a detailed document of the history of the illness, physical examination, diagnosis, treatment, and management of a patient can be stored or maintained in either paper format or in an electronic format. EDR ensures that patient information is reliable and up to date. EOHR or EDR systems generate comprehensive reports and data analysis, allowing dental practices to identify trends, track key performance indicators (KPI), and make informed decisions to improve patient care and practice efficiency.
Dental records and charts are legal documents. They must be accurate and complete. Primary purpose of maintaining dental records is to deliver quality patient care and follow-up. Thorough and accurate records are a vital part of dental practice. Client records must be well organized, legible, readily accessible and explicit. Professional, ethical and legal responsibilities dictate that a record documenting all aspects of a patient’s dental care be maintained. Dental records can also be used for forensic purposes and have a critical role in teaching and research, as well as in legal matters.
Electronic Records (EDR) and Dental Record Management (DRM)
In a computerized dental practice, the use of electronic record management including digital radiography is quite common. However, it is important to note that electronic records must comply with the requirements and regulations as established by the governing body such as the Royal College of Dentists of Canada (RCDC), College of Dental Hygienists, etc. EDR must be able to visually display and print the recorded clinical and financial information for each client in chronological order and can print this information without unreasonable delay. They must have a password or reasonable protection against unauthorized access and back up files on a removable media and allows for data recovery or provides by other means reasonable protection against loss, damage, and/or inaccessibility of client information. EDR must be able to store the original data but protects the data files from entry and alteration from the database.
Important skills/duties expected from an efficient dental receptionist/administrator can be:
Knowledge and skills related to dental office operations in computerized set up
Scheduling and appointment management with great communication skills
Effective application of dental terminology and office procedures
Dental insurance types, policies, coding and client billing
Proficiency in dental practice management software- use and maintenance
Understanding dental charts, documentation, radiography basics and interpretation and applications
Standard IPAC, OHSA, HIPAA, PIPEDA- practices and protocols
Organizing patient files, office supplies and inventories
Processing insurance claims and reimbursements
Handling payments and managing accounts receivable, payable, bookkeeping
Managing difficult patients and conflict resolution
Basics of dental marketing and patient outreach
Workflow optimization and efficiency, Strategies for patient retention and loyalty programs
Social media and online presence management
Want to be hired? -Be prepared for the job, being eager to get the job is not enough.
If you are dreaming of a job as a dental office receptionist in Canada- Learn through in-person, customized training of the critical skills of operating on, scheduling, billing and dealing with client dental insurance on daily basis practicing on EMR/EDR software such as Abelmed, Dentrix or Abeldent. Complete the training to be confident to handle the front office independently with in-class practical training and exam.
Dental office receptionist/ Administration- practical training & job preparation Program at Springfield College equip you with all knowledge and practical skill set needed to operate in a receptionist/administrative role within a dental office setup.
Dental Receptionist /Administrators Advanced Skills Certificate Programs at Springfield College are short certificate programs to help you achieve knowledge and skills related to administrative duties involved with office organization, patient scheduling and file management in dental setups.
Diploma in Medical & Dental Office Administration (MDOA) Program at Springfield College provide training to become knowledgeable and well-informed Healthcare Administrators who are adept at adjusting to new developments in health care regulations, technology, use of updated EMR Softwares and policies for Medical and Dental offices in Ontario. Diploma in MDOA at Springfield College make the students perfectionist while exercising professionalism in demeanor and work perspectives. They acquire skills and capabilities for effective patient communication and office administration in different medical and dental set ups. Learn and advance your skills and knowledge of Medical & Dental office administration in just few months.
You may read the books by Usha Dabas: Available on Amazon.ca
You can also read the following:
1- Bartley Bull Parkway, Suite # 19 (2nd Floor)
Brampton, ON L6W3T7
(Across Shoppers World Brampton, Above Food Basics)
Tel: 905-216-1600; 416-456-6689
E-Mail: info@springfieldcollege.ca
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