​Dreaming of a job as a dental office receptionist in Canada? Look no further! We have crafted an amazing and one-of-a-kind hands-on dental admin- hands-on training course just for you. Learn through  in-person, customized  training of the critical skills of operating on, scheduling, billing and dealing with client dental insurance on daily basis practicing on EMR/EDR software - Dentrix or Abeldent. Complete the training to be confident to handle the front office independently with in-class practical training and exam.​

 

Pre-Requisite for the Program:

​

1. Any of the following education - 

• Medical Office Administrator (MOA)

• Dental Office Administrator

• RN, RPN

• Internationally Trained Dentist

• Dental Surgery Assistant

 

​2. Computer Key boarding skills. 

​

Programs Details:

​

PART I

BASIC PROGRAM - (15 hrs.) + 5 hrs In-class practical & dental software training

 

Certificate of Dental office receptionist/ Administration- practical training & job search BASIC PROGRAM (Online / In-Class)

 

PART II (Pre-Requisite Part I Certificate completion)

INTERMEDIATE PROGRAM - (15 hrs.) + 10 hrs In-class practical & dental software training, resume preparations and job search

​

Certificate of Dental office receptionist/ Administration- practical training & job search INTERMEDIATE PROGRAM (Online / In-Class)

(Free  Book –Dental Administration in Canadian Healthcare System)

 

PART III (Pre-Requisite Part I &  II Certificates completion)

ADVANCED PROGRAM - (15 hrs.) + 10 hrs In-class practical & dental software training, resume preparations and job search

​

Certificate of Dental office receptionist/ Administration- practical training & job search- ADVANCED PROGRAM (Online / In-Class) 

(2 Free Books - 1. Dental Billing, Coding & Insurance in Canadian Healthcare system ; and 2. Ethics & Law in Dental Sciences)

​

​

For the beginners in the Dental field, we offer Diploma in Medical / Dental Office Administration program (27 weeks). Contact us for details.

​

Program Content - Basic Program:

• Overview of dental office operations

• Scheduling and appointment management

• Effective communication skills

• Basic dental terminology

• Dental insurance types and policies

• Basic computer skills (e.g., MS Office, email etiquette)

• Introduction to dental practice management software (e.g., Dentrix, Abeldent)

​

​​

Program Content - Intermediate Program:

• Patient records management and confidentiality

• Handling patient inquiries and concerns

• Common dental procedures, codes and treatments

• Patient billing procedures

• Standard infection control practices

• Sterilization and disinfection procedures

• Patient confidentiality and HIPAA & PIPEDA compliance

• Legal responsibilities of dental receptionists

• Basics of dental marketing and patient outreach

• Continuing education opportunities

• Dental practice management software (e.g., Dentrix, Abeldent)

​

Program Content - Advanced Program:

• Managing difficult patients and conflict resolution

• Patient education and information dissemination

• Understanding dental charts and documentation

• Radiography basics and interpretation

• Processing insurance claims and reimbursements

• Handling payments and managing accounts receivable

• OSHA and other regulatory compliance

• Handling medical emergencies in a dental office

• Professional ethics and conduct

• Consent and informed decision-making

• Prioritizing tasks and time management strategies

• Organizing patient files and office supplies

• Workflow optimization and efficiency

• Strategies for patient retention and loyalty programs

• Social media and online presence management

• Career advancement paths in dental administration

• Networking and professional organizations

• Government-funded procedures in the dental office

• Dental Laws and ethics in  Canada

• AbelDent & Dentrix software training

​